Job Requirements
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Job description for Customer Success Staff (Full Time) at Kindnation Group
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
- Female, maximum 25 years old, and willing to WFO
- Bachelor’s degree in any field. Management, marcomm, public relations, and marketing major will be an advantage
- Good energy
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Active team player, self-starter, and multitasker who can quickly adjust priorities
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