Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Skills
Job description for Customer Success Manager at Nimbly Technologies
- Develop and manage Nimbly’s client portfolios
- Sustain business growth and profitability by maximizing the value
- Analyze customer data to improve customer experience
- Provide technical support to customers or provide training on their products
- Help customers plan and understand the best ways to utilize Nimbly or products based on the customer’s business needs or business plans
- Establish policies the entire staff can adhere to so all customers receive the same quality of service.
- Streamline and improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between clients and Nimbly
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development
- Manage and supervise the Customer Success team
- Proactively maximize upsell opportunities from existing Nimbly Client portfolios
- At least 4-5 years of Customer Success (CS) experience (a must have requirement)
- At least 1-2 years of experience as a CS Manager / Team Lead
- Bilingual: Proficient in English and Fluent Bahasa ID
- Demonstrated experience in handling Enterprise and Mid-Market clients (ID-based and overseas)
- Strong knowledge of Customer Success processes
- Excellent interpersonal skills and a patient and active listener
- Lead by example in current or past role/s
- Passionate about the CS role, the company and its customers
- Competitive net salary and generous incentives/bonuses
- Company private insurance
- Remote work (WFH) with flexible working hours
- Team building activities
- Dynamic and fun working environment
Interview process
- Apply via Glints
- Screening interview with our recruiter
- Interview with our Senior Manager
- Final interview + Case Study Presentation with our Head of CS
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