Job description for Customer Success Manager at LuxeHouze
About Us
Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bags from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.
Responsibilities:
- Monitoring the sales performance of B2B team
- Monitoring the sales performance of Digital Sales ID & SG team
- Ensuring all leads are properly followed up and well-maintained
- Supporting B2B client visits
- Supporting day-to-day Digital Sales for any troubleshooting and team’s inquiries
- Nurturing the team to increase their potential and perform well by having a close and regular communication
- Reporting the performance of the B2B and Digital Sales team using the approved metrics
- Initiate improvements within the B2B and Digital Sales
- Liaising with other department to organize B2B events
Objective & Key Results:
- Achievement of B2B Sales number
- Achievement of Digital Sales number
- Number of visits for B2B Sales
- Average Lifetime Value of B2B and Digital Sales Customers
Requirement & Qualifications:
- Technology, CRM, and Omnichannel literate
- Target-driven- Advanced English
- Customer & service oriented
- Outgoing and excited to meet new people
- Min. 4 years with similar position
- Sales/Customer Service background with canvassing experience
16 days annual leave and collective leaves will not deduct your annual leave balance
Opportunity to be a key part of a fast-growing luxury retail online marketplace
Excellent environment to learn and support growth with training and development
Fun workplace and interesting employees activities and program
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465