Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Skills
Job description for Customer Success Manager (SaaS) at Affable Technologies Pte Ltd
- Establish training and onboarding program for new clients to ensure that they adopt Affable's solution successfully
- Track customer analytics to understand user behavior and identify potential product features proactively
- Liaise with the tech team to resolve client requirements and feedback
- Liaise with the marketing team to create case-studies
- Represent Affable at various industry events
- Most importantly, identify upsell opportunities and manage renewal conversations
- 3+ years professional experience, multidisciplinary to include Customer/Client Success, Account Management and/or Sales.
- Experience working with data analytics to extract insights from data about customer usage patterns.
- Demonstrated public speaking and presentation skills.
- Experience with Customer Success tools and processes since you will be setting up the Customer Success team at Affable.
- Experience running webinars, workshops, delivering presentations and participating in industry events.
- Experience within Marketing Tech is a bonus but not a requirement.
- Experience within Influencer Marketing is a bonus but not a requirement.