Customer Service
Skills
Jago Coffee Customer Service 工作職責
Job Summary
As a Customer Service Admin, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
About the role
- Answering questions about a company’s products or services
- Providing proactive customer outreach
- Handling customer complaints with speed and professionalism (Whatsapp, Call, Email, IG, Apps)
- Data entry and research as required to troubleshoot customer problems
- Collecting and analyzing customer feedback monthly basis
- Responding to customer reviews
Key Skills / Experiences
- The last level of education is D3 – S1 in all majors
- Have 1-year experience in administration, customer services, client services and/or operational experience – Fresh Graduate are welcome to apply
- Problem solver and strong analytical thinking
- Strong customer service skills, cooperative attitude, ability to multi-task & working detail oriented
- Willing to work overtime – if needed
- Willing to WFO (Kuningan, South Jakarta)
About Jago
Jago is a new mobile retail company where we leverage custom-designed electric carts to deliver goods and services to our customers. We’re focused initially on coffee and delivering the best quality coffee beverages to the market through our owner, operator model where every Jago cart operator is also a barista who knows everything about coffee and can provide a cafe-like experience wherever our customers are.
We’re a startup based in Jakarta, Indonesia and it’s where our product and service is available. We’re a small team of engineers, designers, operations, marketing, barista, and product. We’re passionate about quality coffee beverages and about empowering the micro-entrepreneurs of Indonesia by giving them tools and knowledge to provide the best products and hospitality to consumers around the nation.
關於公司
Jago Coffee merupakan mobile kafe yang menyediakan kopi berkualitas dengan harga terjangkau. Kami menawarkan pesanan langsung dan grab-and-go, yang menawarkan layanan penjemputan dan pengiriman untuk kopi berkualitas tingkat kafe langsung ke konsumen. Kami menamakan barista kami "Jagoan" dengan harapan memiliki barista yang berkualitas dan selalu memberikan service terbaik kepada konsumen.
公司地址
Jalan Karet Pedurenan Al Barokah #12A, RT.3/RW.6, Kuningan, Karet Kuningan, Setiabudi, South Jakarta City, Jakarta 12940企業相關照片
