Job Requirements
Skills
XREX 鏈科股份有限公司 Customer Service Representative 工作職責
We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.
【Responsibilities】
-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
-Provide first level support for all technical and functional queries related website and mobile application
-Migrate customers to Alternative Distribution Channels including website and mobile application
-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
-Continuously learn to keep up-to-date with changes and developments to services and procedures
-Maintain confidentiality of the company’s customers and data
-Adheres to the assigned shift schedule and avoid any late attendance
-Able to work on night shifts
-Keep abreast with the latest changes to any of the company’s procedures and new policies
-Handle sudden rush of enquiries, stressful periods, and customer pressure
【Requirements】
-Experience in providing customer service support
-Proficiency in English
-Experience with customer service software like Intercom, Zendesk or similars
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Should be a team player with an aptitude for customer service
-Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
-Ability to work under pressure
-Experience in finance industry is a plus
Location: Taipei
-About XREX:
https://www.xrex.io
https://www.linkedin.com/company/xrexinc/
-Our culture:
https://docs.google.com/presentation/d/1gZpX8XIO3GOsiep8a7U6hIZrZqn4hUKEBbatcNj0WKE/edit?usp=sharin
Apply online: http://xrex.breezy.hr/p/2a5299857c44-customer-service-representative
工作待遇
待遇面議(經常性薪資達 4 萬元或以上)