Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Customer Service Representative (Thai language) Immediate hiring at Awake Asia
- Be part of the local and regional teams led by experienced eCommerce management with over 15 years experience in eCommerce and retailing
- Responsible for responding to customer inquiries utilizing a multitude of communication channels via chats / email
- Responsible for performing various duties including but not limited to processing orders, researching customer problems, preparing reports, and providing a high level of customer service at all times to guarantee satisfaction.
- Maintains respect and common courtesy for your peers as well as customers.
- Maintain a teamwork atmosphere and take on the opportunity to be cross-trained.
- Comfortable with working shifts schedule, weekends and public holidays
- Excellent communication and listening skills with an excellent telephone manner and passion for delighting customers
- Ability to interact with a remote support team across many cultures
- Comfortable to negotiate with external partners for the best possible brand outcome
- Detail oriented and Proactive with a "Just Do It" attitude
- Proficiency in written and spoken English and Thai language. Knowledge of other languages are a plus.
- At least a high school diploma.
- The experience. Awake Asia wants to give you a chance to be your best. We will throw you in the deep end and you will be given the support you need to succeed. This means you will be able to experience many roles working with many cultures, make many mistakes and always have the chance to get better.
- The exposure. We might not be a company you have heard of but you know our brands. How many times will you get to work with BMW, P&G, Unilever, Nestle, Xiaomi, Revlon or Secret Lab in the one company. We are proud when our team grows, this means we give our blessing and support for our staff to move into our partner brands for future career progression. That is exposure!