Customer Service Officer
工作福利
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Professional development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Smith Berlin Customer Service Officer 工作職責
DIUTAMAKAN: Domisili di dekat lokasi kantor dan background sesuai dengan posisi yang dicari.
What You Will Do
- Responsibility for customer need through chat, platform application, email, and social media.
- Manage large amounts of incoming inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Minimum Requirement
- 1 year experience in related field, fresh graduation are welcome.
- Good in English is a plus.
- Minimal Diploma from any major.
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respons to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effective.
關於公司
Smith Berlin has an organizational culture for creative innovation. The company’s cultural features focus on maintaining a high level of innovation that involves creativity and a mindset that challenges conventions and standards.
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