Customer Service Intern
工作福利
- 團隊建立活動
必備技能
加分技能
PT. SCI eCommerce Indonesia Customer Service Intern 工作職責
About SCI E-Commerce
Launched in 2014 in Singapore, SCI E-commerce is the leading and fastest-growing eCommerce enabler that provides full end-to-end eCommerce solutions for businesses & brands in Southeast Asia and China.
We have worked with prominent Fortune 500 brands, as well as local and global enterprises in establishing a strong online presence from their original brick and mortar stores. Our team provides services such as eCommerce store set-up, Campaign Management, Digital, and Social Media Marketing, Logistics and Shipping Fulfillment, and Service Quality Management to ensure steady revenue growth and visibility for our clients in the digital age.
Taking pride in the value we provide, SCI E-commerce have achieved operational excellence and is recognized by Tmall/Lazada as one of the Ecological Partner Enabler.
Join us now if you are looking to co-create your growth and learning in the rapidly growing eCommerce industry that brings you excitement and fulfillment in the job you do!
Job description:
- Manage and answer online inquiries in marketplace platforms (E.g Lazada, Tokopedia, Shopee, Bukalapak, Qoo10 & Etc)
- Ensure all response rate metrics are in excellent level
- Provide professional, accurate, and valid information to end consumer
- Escalate customer complaints, and provide solutions within company guideline policy
- Coordinate with the fulfillment team, key account manager, brands, and other related parties.
Job requirements:
- Final year students and Fresh graduates are welcome to apply
- Excellent problem solving, empathy, and critical thinking
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively
- Able to commit for a three-month or more on a full-time basis (arrangements can be made for academic purposes)
關於公司
About SCI E-Commerce
Launched in 2014 in Singapore, SCI E-commerce is the leading and fastest-growing eCommerce enabler that provides full end-to-end eCommerce solutions for businesses & brands in Southeast Asia and China.
We have worked with prominent Fortune 500 brands, as well as local and global enterprises in establishing a strong online presence from their original brick and mortar stores. Our team provides services such as eCommerce store set-up, Campaign Management, Digital, and Social Media Marketing, Logistics and Shipping Fulfillment, and Service Quality Management to ensure steady revenue growth and visibility for our clients in the digital age.
Taking pride in the value we provide, SCI E-commerce have achieved operational excellence and are recognized by Tmall/Lazada as one of the Ecological Partner Enabler.
Join us now if you are looking to co-create your growth and learning in the rapidly growing eCommerce industry that brings you excitement and fulfillment in the job you do!
Benefits and perks of working with us include:
Compensation: Competitive salaries
Lifestyle: Company outings
Progression: Professional development
Welfare: Employee discounts
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