Customer Service Executive
工作福利
Parental Family Leave
We are fully aware that family comes first. To help you maintain a meaningful relationship with your loved ones, we, at PT. BOGA PRIMA DIDAYA, will give you paid parental leaves—be it paternity, maternity, or quality time.
Medical coverage
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Personal Development
Personal and professional development are equally important for us. At PT. BOGA PRIMA DIDAYA, we have prepared various personal development programs related to hobbies, interpersonal as well as soft skills, and many more.
必備技能
Aureus Group Pte. Ltd. Customer Service Executive 工作職責
At Aureus Group, we strive to provide the best customer experience to our parents and students.
We are looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.
Job Responsibilities:
- Able to deliver a professional and high-quality service experience in a customer-facing role
- Adapt to and acquire a strong working knowledge of the offered programmes, services and processes
- Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
- Develop professional rapport with the customers and build positive brand loyalty
- Engage potential customers and provide them with clear explanations on the company’s offered programmes to boost lead creation
- Conduct and assist on sales activities and events for the generation of more leads and student enrolments. This includes managing and working with staff needed for the events
- Attend customers' feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team
- Perform any other duties and responsibilities as assigned by the Management
Hiring Criteria:
- At least 2-3 years' experience specializing in customer service field
- Must be available to work 'retail hours' and both weekends
- Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
- Able to work in a fast-paced environment
- Flexible and able to adapt to any work situation; Excellent problem-solving skills, and know how to think and act under pressure
- Positive, extroverted, and outgoing personality with the passion for customer service
關於公司
Established in September 2013, the Aureus Group is Singapore’s fastest growing chain of music schools. Aureus has transformed a traditional brick-and-mortar service into a cutting edge business that has been featured in Forbes, Business Times, Straits Times and Channel News Asia.
Aureus Group, parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.
公司地址
12 Tai Seng Link, #04-02, Singapore 534233企業相關照片
