Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Skills
Job description for Customer Engagement at Avana Indonesia
- Responsible for planning, developing and managing all recruitment access to increase dropshipper growth and customer base.
- Support and nurture merchants and brands ownership
- Conduct Merchant and Sales Onboarding, and Visit / Meeting Offline (Product demo / product presentation.
- Assisting the Merchant Platform Settings (basic settings, settings for Instagram Shopping until approved, and integration of social media with the Avana platform)
- Offer upsell of social media ads and coordinate for content or budget with merchants and their digital marketing team as well.
- Helping any issues / problems faced by the customer, both technical and follow-up to the relevant department.
- Operate Zendesk Chat, Report Data, and Reply to incoming messages from various social media
- Handle every time for active merchant complaints, and others, provide assistance to sellers when needed / requested, and provide feedback about the efficiency of the customer service process
- Input the customer's daily activity reports in the system and make product sales as well.
- Preferably woman with min. 1 year experience in the same position.
- Min. SMA or D3 from a reputable university
- Have a good communication
- Strong interpersonal skills
- Get used to monotonous work
- Self-motivated and goal-oriented
- Experience in Digital Marketing at least 1 year of experience
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