Job Requirements
1 - 3 years of experience
Skills
Job description for Customer Care Officer/Executive at Edugrove Mandarin Enrichment Centre Pte Ltd
• Be part of an multi-award winning company
• Great career advancement opportunities
• Excellent remuneration and benefits package
📷JOB DESCRIPTION
If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then we want you to be part of our fun-loving and dynamic team!
Responsibilities
- Attend to walk-in customers and incoming phone/email enquiries
- Provide professional course consultation and excellent customer service to prospective customers
- Work closely with the Centre-In-Charge in student placements and scheduling of classes
- Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
- Process student registrations and payments
- Correspond with existing customers through phone, text messages, emails and letters
- Coordinate with external vendors and suppliers
- Perform a variety of administrative duties in support of the day-to-day operations
- Ensure the safety and appropriate behaviour of students at the centre
- Tidy and prepare the classrooms before lessons
Requirements
- Fluent in English and Mandarin, to handle English and Mandarin speaking customers
- Confident and tactful in handling customer’s needs
- Passionate in providing excellent customer service
- Possess good communication skills
- Must love children and comfortable working around them
- Possess a cheery and pleasant disposition
- Meticulous and systematic with administrative procedures
- Has a good eye for details
- Excellent team player with a people-oriented personality
- Must have basic marketing knowledge
- Proficient in Microsoft Word, Excel and other administrative applications
- Applicants with experience working in tuition or enrichment centres have an added advantage
- Work hours:
- 5-day work week – 3 weekdays and 2 weekends