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PT. Tiara Hana Indonesia Customer Care Executive 工作職責
- Welcome all customers with genuine, and friendly enthusiasm over the chat & phone, communicate clearly.
- Schedule agreement signing and inform the schedule to the customer via chat and/or call.
- Share more opportunity that suit with our customer needs and help them to spread their investment portfolio to more different destinations.
- Ensure a timely process of payment collection & document collection.
- Do the upselling for the existing customer.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in a customer-facing role, ideally in customer service, sales, or a related field.
- Strong verbal and written communication skills with the ability to explain complex terms in a simple and clear manner, in both English and Indonesian.
- Excellent interpersonal skills, patience, and empathy when dealing with customer inquiries and concerns.