This job post is managed by
Tiara Hana Indonesia
Last active 2 天前
Skills
PT. Tiara Hana Indonesia Customer Care Executive 工作職責
About the Role
As a Customer Care Executive, you will ensure a hassle-free experience for new customers and turning them into official co-owners. You have an in-depth understanding to explain Tiara Hana’s agreements in a warm, friendly & trustworthy manner in efforts to develop strong customer success.
What you will do
- Welcome all customers with genuine, and friendly enthusiasm over the chat & phone, communicate clearly.
- Schedule agreement signing and inform the schedule to the customer via chat and/or call.
- Share more opportunity that suit with our customer needs and help them to spread their investment portfolio to more different destinations.
- Ensure a timely process of payment collection & document collection.
- Do the upselling for the existing customer.
What will you need
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in a customer-facing role, ideally in customer service, sales, or a related field.
- Strong verbal and written communication skills with the ability to explain complex terms in a simple and clear manner, in both English and Indonesian.
- Excellent interpersonal skills, patience, and empathy when dealing with customer inquiries and concerns.
關於公司
Tiara Hana Indonesia, established in 2012, brings investors the chance to co-own via hotel room sharing, in luxury resorts across some of the most beautiful destinations in Asia. We bring our clients the best opportunities for both investment and lifestyle benefits.
People are at the center of all we do. We're looking for amazing people to join us in making Tiara Hana Indonesia even better.
MISSION
We are a passionate, ambitious and collaborative team. We are always looking for ways to improve our service and ourselves to encourage a culture of excellence towards greater success.
PROMISE
We create better understanding in luxury resort investment opportunities for our clients and provide quality services to our customers.
VIBE
We innovative and move at a fast pace.
ESSENCE
Great people make great companies. We have a team of 30 staff (and growing!) that comes from many varying backgrounds. We believe in having a fair balance between the two: the young-and-energetic and the mature-and-experienced. There’s always something new to learn and something to get inspired.
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