Job Requirements
Skills
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Job description for Community Lead at Jack
Transfez - Community Lead
- Organize and participate in events to build community and boost brand awareness
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Respond to comments and community members queries in a timely manner
- Stay up-to-date with digital technology trends
- Tracking on customer feedback and reviews, also measuring the effectiveness of various community activities
- Monitor and report on feedback and community reviews
- At least 1-3 years experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Fluent in English, both spoken and written -
- Excellent communicator, able to communicate and build rapport effectively with all members of the organization.
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