Job Requirements
Skills
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Job description for Client Servicing Executive at Voxxy Media
- Maintain Relationship with the Clients: Ensure timely tracking of leads, review emails, and attending the queries of the Client.
- Constantly Capture and Track the Expectations of the Clients and ensure that their expectations are being met.
- Identify relevant leads, qualify, pitch client services, and match with the relevant client. Maintain existing clients and generate new clients to achieve revenue goals.
- Track the progress with the leads matched to clients, ensure that clients follow the process, and assist the client in conversion.
- Analyze data to track the performance of the business model and figure out solutions to fill the gaps/shortcomings in the business process.
- Implement the process with maximum operational efficiency and constantly suggest methods to improve the process.
- Build strong, positive, and productive relationships with clients for business growth. Manage and close client businesses to achieve profitability
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships. Maintain active dialogue with clients through weekly meetings.
- Understand client needs and customise existing business programs to meet their needs.
- Provide client all the support and handle client communications effectively.
- Address client concerns promptly and professionally.
- Discuss business contracts and cost with clients.
- Ensure that client requests are handled timely and accurately.
- Develop new strategies to improve client satisfaction.
- Maintain up-to-date knowledge about company products and services.
- Develop a deep understanding of the client’s business goals.
- Analyze and address inbound client requests to ensure client satisfaction, client engagement and product usage.
- Partner with Sales team to up-sell premium services and achieve 100% renewal rate.
- ·Collaborate with multiple teams to deliver results and execute business initiatives.
- Good Communication Skills
- Fluent in English and Bahasa Indonesia: both verbal and written.
- Multi-Tasker and a quick learner and implementer.
- On-the feet thinking and not just robotic process implementer.
- Analytical and should be able to derive meaningful insights from data.
- Previous client servicing experience
- Likes talking with people and influencing their decisions.
- Understands the B2B marketing and sales process.
- Has knowlege in Digital Advertising, Influencer & Content Marketing ecosystem
- Experience of working with a relevant network of clients e.g. performance advertisers, influencer marketing teams, agencies, digital marketing heads, brand CMOs etc.
- Should be well networked with various digital advertising agencies and key planners across all leading Clients & Media agencies.
- Stakeholder management and ability to work with multiple cross-functional stakeholders across product, tech, marketing, finance, legal etc.
- Being updated on the latest industry trends with respect to the Influencer Technology, Marketing Technology & Content ecosystem
- Good coordination & communication skills
- Has worked in a Boutique or Corporate Digital Agency
- Excellent verbal and written communication skills
- Experience selling business solutions to marketers and driving revenue through the development of long-term strategic relationships
- Exposure to marketing technology/automation or online media sales at a top publisher platform or top-ranked domain consulting with brand/performance marketers
- Ability to understand and manipulate data to form a compelling sales story
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