The world is full of people who have dreams – dreams of a successful career, dreams about moving abroad, dreams about traveling to far off places. At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By learning English people open the door to a new future.
We have been learning partners to over 3 million people, and have been passionate about teaching English for over 46 years. Our method is proven and aligned to the Common European Framework of Reference for Languages, the global standard for language acquisition and education. We have a current enrollment of 190,000 students.
We have over 400 learning centers in 28 different countries across the globe. Our centers offer a near immersion experience and a unique Blended Learning Method to help each student reach their fullest potential.
The Center Experience Manager is ultimately accountable for our Members’ educational success and satisfaction throughout their course at a Wall Street English Center. In particular, they are tasked with:
· Managing the center operations to run smoothly
· Training and developing a Service Team
· The day-to-day running of the Service Department in the Center
· Managing quality and standardization through the implementation of Standard Operating Procedure
· Facilitating internal revenue through quality service delivery and organization of in-center events/activities to boost Member activity
· Bachelor’s degree or higher in any subject
· Teaching experience an advantage
· Team leadership experience; ability to lead, motivate and develop a team
· Strong customer service mindset essential
· Experience in hospitality/customer service industries preferred
· Previous Wall Street English experience is an advantage
· Excellent interpersonal skills – patient, responsible and empathetic
· Outgoing, energized personality, with the ability to both inspire and support Staff and Members
· Passionate about service, training, and coaching
· Commercially-minded and a basic understanding of sales