Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Software Support Executive at Eunoia Pte Ltd
- Working closely with the team to keep updated on the recent development of features, enhancements and bug investigations
- Documenting and building internal and external FAQ list
- Liaise with the customer support team to get more details on the issue reported in order to better investigate the root cause, if necessary.
- Troubleshoot issues to determine the steps to replicate the error
- Write clear, concise and actionable tickets to internal DevOps team
- Follow up on all issues on a timely basis, both internally and externally
- Enthusiastic team player who’s full of initiative!
- Able to work 5 day work week
- Minimum 1 year experience in customer support, support desk, project management, sales, business development or any other client facing role
- Experience in software support or DevOps is not required but will be advantageous
- Strong documentation and problem-solving skills
- Analytical and asks the right questions
- Ability to work independently and thrive under pressure
- Excellent command in written English
- Oversee all support tickets and be the point of escalation for all helpdesk staff
- Manage resource schedule to ensure sufficient support during the SLA times
- Efficiently delegate work to respective helpdesk staff members