Job Requirements
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Job description for Quality Process Improvement at Djoin
- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance.
- Review track and manage the implementation & efficiency of all quality monitoring procedures and systems.
- Conduct reviews of individual and team capability to ensure quality performance meet targets.
- Review client claims and non-compliance issues.
- Conduct data analysis to identify areas for improvements.
- Identify and implement the best methodology that is appropriate and applicable to improve quality.
- Develop, recommend and monitor corrective and preventive actions.
- Evaluate andaudit team quality included in external and internal reports.
- Check and validate any findings and implement appropriate corrective action.
- Maintain standards and performance quality for all services provided.
- Maintain good communication with development teams to improve business processes.
- Bachelor’s Degree in Business Administration, Computer Science, Engineering, Business, Statistics, Mathematics, or equivalent.
- At least 1 year experience in quality process improvement or any similar role
- Excellent communication skills, speaking, reading and writing in English and Bahasa.
- Strong desire to learn and develop new skills.
- Team player that actively contributes to the group in order to complete tasks and meet goals.
- Proven capability to make data oriented decisions.
- Proficient to detecting patterns, observing, interpreting data, integrating new information, and making decisions based on the data.
- Proficient skills with MS Office and Google Products (Mail, Slides, Sheets, Docs, Drive).
- Excellent interpersonal and communication skills.
- Have experience in services analysis and data analysis.
- Strategic office location
- Flexible working hours and hybrid work culture
- Friendly and dynamic work environment
- Opportunity to take part in growing startup in Bali
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