Job Requirements
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for 【NSS】網管客服工程師(無經驗可 歡迎應屆畢業生或大四實習生可) at 戰國策網路科技股份有限公司
- 負責接聽客服電話(每日約20通)、問題工單、LIVECHAT。協助客戶障礙排除或操作設定。
- 維護虛擬主機、雲主機、專屬主機、主機代管等系統的正常運作及故障排除。
- 維護客戶關係以達成客戶滿意。
- 以 Linux 與 Windows 為主的 Server 架設與管理 DNS、Web、Mail、Firwall 系統
- 其他公司或主管交辦事項。
- 密集進行一個月完整的專業技術與客服訓練。
- 每天 OST 進行技術服務經驗分享。
- 每月定期安排專業課程訓練。
- 獎金制度:為提升同仁收入及服務滿意度特設計工程及客服同仁的服務獎勵辦法
- 工程師平日排班:週一至週五依工程部排班表時間實施輪值班(分成 A、B班),輪值班工作時間內依勞基法第三十五條規定給定休息時間,惟因工作性質緣故,休息時間內如遇客戶反應問題仍需立即接聽處理,敬請務必配合。
- A 班:09:00~18:00(休息時間:12:00~13:00)
- B 班:13:30~22:30(休息時間:17:00~18:00)在家上班
- C 班:09:00~18:00(休息時間:12:00~13:00)+ ONCALL 在家上班
- 工程師週六至週日及國定假日依工程部排班表時間實施輪值班及ON CALL,輪值班工作時間內依勞基法規定給定休息時間,惟因工作性質緣故,休息時間內如遇客戶反應問題仍需立即接聽處理,敬請務必配合。
- 本公司敘薪標準是依據LINUX實際管理經驗