Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Skills
Job description for Network Operations Engineer at Pacific Internet (s) Pte Ltd
- Responsible for 1st level and 2nd level response to customer technical support queries
- Open trouble ticket for customer reported the incident and follow through ticket management process till ticket closure
- Provide response to customer technical support queries through email as well as phone calls
- Perform 1st level and 2nd level troubleshooting to customer technical support queries
- Perform onsite installation or troubleshooting to customer subscribed internet services
- To handle after-office hours standby duty based on a rotation schedule.
- Candidate must possess at least WSQ Certificate/NITEC/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
- No experience required
- Preferably Junior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent
- Good knowledge of IPv4 and IPv6 subnetting and usage in a real-world networking scenario
- Ability to use network tools to perform troubleshooting for basic network-related problems
- Good knowledge on how to configure, maintain and troubleshoot router and switches from a vendor like CISCO
- Possess good verbal as well as written communication skill when interacting with customers
- Be self-motivated, have the right attitude and always keen to learn new technologies
- Must be able to work on shift rotation