Job benefits
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Housing assistance
For migrant workers, housing can be a worrisome issue. But worry not, we can help you find a place to stay and offer financial assistance to cover your housing expenses. Partially or fully.
Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
This job post is managed by
Skills
Job description for Manager Customer Relationship Management at Pt. Gawe Becik Nadhah Anugrah (genah)
- Identify and analyze customer behavior to provide and develop lifecycle loyalty programs in all CRM platforms such as Marketplace & Whatsapp
- Initiate membership communications, including developing newsletter content, Whatsapp blasts, event announcements, awareness of member benefits
- Perform deep dives including full-funnel analysis, content effectiveness measurement, to improve the CRM team's effectiveness.
- Provide analysis of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement
- Identify and develop relationships with a new prospective customer
- Coordinate with the IT team for the development of the CRM system. Requirement
- Candidate must possess at least Bachelor's Degree from any major, Preferably Management, Communication, or Marketing
- 3+ years of experience minimum as SPV CRM Marketing or Marketing Automation role, preferably experienced in B2C (Brand to Customer)
- Business awareness & target oriented
- Experience in managing teams is a plus.
- Have knowledge in the field of health products
- Analytical thinking with a familiarity in CRM or lifecycle goal setting, KPI development, and overall program measurement
- Good working knowledge and understanding of consumer journeys and digital channel
- Menjadi sarana mendapatkan Ridho-Nya & menerapkan prinsip bekerja adalah ibadah dengan terus belajar menjadi lebih baik dan melakukan kebaikan agar berdampak positif bagi lingkungan
- Membangun bisnis dengan value added tinggi untuk kebermanfaatan bagi banyak orang dan memberikan kesejahteraan bagi karyawan
- Menjunjung tinggi tanggung jawab dan disiplin dalam bekerja
- Menjadi perusahaan dengan kecepatan pertumbuhan tinggi dengan melayani 2 juta pelanggan tahun 2025 dengan standart customer happiness
- Menjadi Mitra kolaborasi bisnis dalam memasarkan product melalui Digital Marketing
- Menjadi Mitra Kunci Dalam Membangun Model Bisnis Digital Marketing yang Terpercaya dan Terukur.
