Junior Travel Operations
Skills
Job description for Junior Travel Operations at Dreamscape Travel (PT Dwi Era Sejahtera)
Position
Junior Travel Operations
Reporting Line
Sr Travel Operation Specialist reporting directly to Chief Travel Designer
Overview
Responsible for understanding, processing and finally communicating the needs of the customers with the overall business.
The Objective KPIS of the Job
1. Close travel deals (new enquiries)
2. Managing accuracy of clients travel admin and request on time
3. Meeting the company product sales target
4. Repeat clients
5. Eliminates travel risks and incidents
Responsible for (Job Description):
1. Ensuring that all depart communications are on message and communicated effectively internally and externally.
2. Process new travel requests and ensure closing to meet the company’s target.
3. Procure and analyze travel suppliers in key destination that fits with company’s strategic goals and ensure quality deliveries.
4. Handling the day-to-day correspondences and liaison with internal and external parties to ensure confirmed travel briefs are processed with an updated quotation.
5. Respond promptly to customer travel request by emails, phone, WhatsApp, or face to face and organize workflow to meet customer timeframe. Handle the deliveries of booking confirmation, invoices, and credits.
6. To update every daily progress at the beginning and end of the working day.
7. Responsible for updating new travel products and current portfolio sales tools: website and catalogue.
8. Maintain records on every customer and supplier’s database contacts and meeting notes.
9. Keeping quotation updated with current changes.
10. Negotiate contracts, terms and conditions that benefits the company and clients.
11. Analysis of competitor products and advice management its finding to improve.
Requirements:
1. Bachelor’s degree in Tourism or other similar degree with experience in tourism or travel
2. Experience minimum 3 years in MICE or Traveling Agent or Project Arrangement with tight schedule
3. Experience in managing priority clients
4. Experience in detail operations and monitoring operations with tight time management
5. Experience in project management is preferred
6. Having knowledge to use project management tools to monitor the operations schedule
7. Get used to maintain client needs and client important moments
8. Digital savvy to monitor the operations and time management
9. Good communication skill
10. Good coordination skill
11. Having negotiation skill
12. Fresh graduate with GPA>3.00 are welcome to apply
About the company
More Than a Destination
Travel is a key part of the luxury lifestyle experience. Visiting exciting locations, celebrating holidays abroad and relaxing in style with friends and family are part of an important balance for people who like to enjoy the finer things in life.
dREAMSCAPE is Indonesia’s premier travel specialist, designing unique experiences for the luxury and exploratory traveller. Since our creation in 2006, we have consistently delivered on our most important promise to our clients: to always offer the highest level of service and provide valuable new perspectives and insights on the very best the world has to offer in terms of customised experiences.
By utilizing our extensive network of travel experts around the world, we are able to be innovative and design travel experiences that meet and surpass the high expectations of our clients. In short, we offer more than a destination.
Office address
Jl. Dharmawangsa X No. A20Similar jobs for you
