Job Requirements
Less than a year of experience
This job post is managed by
Qxpress PTE LTD
Last active 2 years ago
Job description for Ecommerce Call Centre Executive at Qxpress Pte Ltd
.Note: This job is 5 days work week! Monday to Friday only!
We are a logistics courier delivery company located in Toh Guan Road, Jurong.
Experienced in customer service, he/she has met all walks of life and is always able to calmly assist and resolve queries by our customers, vendors or partners. A multi-tasker that is able to speak, type and think all at the same time, while analysing the situations and give the best experience to our customers. He/she is proactive, determined, motivate to excel and faces challenges with ease.
You'll be working in Qxpress to handle online support calls by customers from our parent company Qoo10!Working in a team of 10 people, 1 manager and 9 executives.
Job Responsibilities:
- Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
- Provide excellent customer service and attend to partner's request of assistance.
- Advise clear and accurate information based on sellers/partners/internal staff enquiries.
- Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
- Follow-up on cases when necessary.
- Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.
- Other ad-hoc duties as assigned.
Job Requirements:
- Only Singaporean
- Able to start immediately will be preferred!
- Prior experience in call centre is preferred but if you are willing to learn and have a positive attitude is good too!
Remuneration:
- Basic Salary - $1900 (Probation) to $2200 (confirmed)
- Attendance incentive - $300 (no lateness, no absences)
- Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
- Meal Allowance for any day's overtime more than 2 hours - $10
- Overtime pay eligible
Working Hours:
- Mon-Thu 9am - 7pm, Fri 9am - 6pm (5 days)
Interested applicants are invited to send your updated resume (please indicate reasons for leaving each previous job) in via Apply Now.
We regret that only shortlisted applicants will be notified.
Interviews are by appointment only. We do not accept walk-in interviews.