Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Parental Family Leave
We are fully aware that family comes first. To help you maintain a meaningful relationship with your loved ones, we will give you paid parental leaves—be it paternity, maternity, or quality time.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Must have skills
Job description for Customer Support at Hello Kreasi Indonesia, PT
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- A minimum of Diploma in Marketing, Sales or related field.
- Minimum 2 years of experience as a sales/customer support in a start-up or related fields.
- Demonstrable sales and communication skills with creative pitching approach.
- Proficiency in basic operation software, including Microsoft Word, Excel, and etc.
- Understanding of technique and strategy on client acquisition and maintenance. Excellent communication skills when dealing with clients.
- Excellent interpersonal skills, able to work in collaborative environment
- Effective time management skills and the ability to work in tight deadline with challenging deliverables.