Job Requirements
Skills
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Job description for Customer Support Specialist at PT Global Inovasi Ventura
- Min D3, related technical support field, or equivalent job experience.
- Able to operate Microsoft Office well
- Able to work independently as well as a team player
- Fluent in English in both writing and speaking
- Having positive attitude
- Good analytics and problem solving skills
- Experience working with ticketing system (i.e. Freshdesk)
- Experience working in IT industry is preferable
- Willing to work in Yogyakarta
- Assist clients to solve their problem via chat, email, phone call, and video call
- Handle multiple support tickets in timely manner
- Determine inquiry/problem resolution requirements
- Record events or problems into issue management system
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed
- Documenting resolutions to prevent future Problems
- Collaborate with QA team and developers to ensure product quality
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