Customer Support Officer
Singapore, Singapore (Remote possible)
SGD 630 - 1,085/month
Other
Part-Time
Posted 9 days agoUpdated 9 days ago
Job description
As our Customer Support Officer, you will be the main point of contact for our active clients to support their daily technical operations. As part of the Eunoia Helpdesk, you will be managing queries, troubleshooting and following up on support tickets on multiple channels to maintain high confidence in Eunoia Platform’s Services.
Responsibilities
- Responds to client enquiries on email, Slack and help-desk ticketing system within the Service Level Agreement times
- Liaise with the client to get more details on the issue reported in order to find relevant information to replicate the error
- Perform basic troubleshooting to replicate the error
- Create clear and concise internal tickets to the L2 software support
- Follow up on all issues on a timely basis, both internally and externally
- Documenting and building internal and external FAQ list
Who We’re Looking For
- Able to commit to minimum of 20 hours a week (4 shifts)
- Able to work remotely and independently
- Excellent command in written English
- No experience required, training will be provided
Must have skills
Nice to have skills
Job benefits
- Flexible work hours
- Remote work options
About the company
Eunoia means beautiful thinking. Our vision is to help F&B businesses achieve this by empowering them to design the best experiences between their customers, staff and users.
How we do this is by enabling F&B technologies to work seamlessly together and being the standard that will allow technology providers and businesses to create new innovations. We aim to be the leading platform that connects the currently fragmented F&B space together.
Our team is made up of experienced and passionate project managers and developers.
We're looking for people who want to make a difference in the F&B space, who are curious, and who love to challenge themselves to make better things and experiences.
