Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Skills
Job description for Customer Support Officer at Eunoia Pte Ltd
- Responds to client enquiries on email, Slack and help-desk ticketing system within the Service Level Agreement times
- Liaise with the client to get more details on the issue reported in order to find relevant information to replicate the error
- Perform basic troubleshooting to replicate the error
- Create clear and concise internal tickets to the L2 software support
- Follow up on all issues on a timely basis, both internally and externally
- Documenting and building internal and external FAQ list
- Able to commit to minimum of 20 hours a week (4 shifts)
- Able to work remotely and independently
- Excellent command in written English
- No experience required, training will be provided