Job Requirements
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Skills
Job description for Customer Success Specialist at Impact
- Develop and maintain good customer relationships by sharing best practices on achieving product success
- Respond to client inquiries and concerns to improve the customer experience journey
- Work collaboratively with internal teams to identify solutions and resolve customer issues
- Responsible for tracking customer experience analytics to understand user behavior and usage
- Proactively conduct annual checks to ensure customer satisfactions or identify any renewal risks
- Provide insights and suggestions for product development from various resources of customer feedback (survey, meeting, report, etc)
- Bachelor/MS graduate from Business or related major with minimum GPA 3.5 out of 4.0
- Min 1-2 years of experience in Customer Success, Relationship Manager, Project Management, Business Analyst or similar role
- Experienced handling Medium to Enterprise customers in a startup tech company are preferred
- Passionate about customer experience and concerns regarding the products
- Deep understanding of enterprise software implementations (ERP/SaaS/HRIS)
- Must have traits: Data-driven, out-of-the box thinking, growth mindset, good communication skills
- Interesting projects and people: Your objective is to providing solutions and value to the directors of SMEs
- Large apps scope: CRM, MRP, Accounting, Inventory, HRM, Project Mgt, etc.
- Direct coordination with functional consultants for qualification and follow-ups.
- Great team of smart people, in a supportive, casual, and open working culture
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