Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Skills
Job description for Customer Success Manager (Intern/ Full-time) at Kopi Date
- Provide quality customer support
- Actively participate in strategic planning to improve our member's experience based on customer feedback and internal knowledge of the systems
- Build longer-term customer relationships to foster brand loyalty
- Identify and report issues with the customer experience
- Provide design and product input to the first-time user experience
- Inform and influence our overall growth strategy
- Share feedback and give clients clarity in their relationship goals.
- Communication: You can clearly explain complex topics in person and in writing.
- Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care. Degree in Psychology is a plus.
- Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
- Goal Oriented: You are excited for new challenges and work to achieve inspiring goals.
- Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.
- Delight: You will brighten our member's day!