Job Requirements
Skills
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for Customer Success Executive at Princeton Digitial Group
- Assist the Indonesia team on end-to-end client management, partnering our clients to help them succeed
- Advocate for customers when working with internal stakeholders and serve as a single point of contact to understand customer needs
- Recognise value-added customer service opportunities and proactively pursues these opportunities through the appropriate channels
- Explain to customers on PDG’s setup, business processes, products and services so they understand our plans, offerings, and capabilities
- Ensures high-quality service delivery and customer satisfaction through proactive service management
- Manage customer’s requests, issues and escalations and ensure requests/ issues are resolved timely and provide prompt responses
- Manage and handles complex customer complaints
- Work cross-functionally, coordinating between departments to deliver to clients’ expectations
- Ensure Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs) required by customers are attained by the Company
- Coordinates responses and internal support to customer-related audit requests
- Bachelor’sDegree with at least 3 years of experience in customer success/ customer support/ project management, or data center/ IT service delivery/ SI company
- Strong command in English, both written and spoken
- Attention to detail and strong administrative capabilities
- Excellent customer facing skills and a desire to drive high customer satisfaction
- Willingness and ability to respond and support customers during off-hours, if needed
- Process oriented with the ability to effectively multi-task in a fast-paced environment
- Comprehend equipment specifications, contract terms and conditions and statements of work
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