Customer Success Associate
Job benefits
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Gifts & Vouchers
We believe that every contribution you make, big or small, counts and deserves appreciation. For your hard work, we show recognition through delightful gifts and vouchers that you can use to treat yourself.
Skills
Job description for Customer Success Associate at Wholesome Food People Pte Ltd
Get to know the Role:
Our Customer Success Associates are core to our client-centric business. They are on the front lines working to activate, support, and grow our self-service subscription user base and brand loyalists everyday, by helping them understand our value propositions and familiarising with the user experience. An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships. They will be highly skilled at breaking down complex ideas and processes for customers into actionable steps. The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!
The Day-to-day:
· Implement internal and external facing processes that empowers the user base to successfully interact and engage with our products and solutions. Leverage various technology tools to do so at scale.
· Be a subject matter expert on the brands, products and platform including effective usage, implementation and positioning.
· Acting as point of escalation and support ticket resolution.
· Work closely with product and marketing teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development.
· Assist in the development of new business opportunities with clients and collaborate with the other teams to find additional business & up-sell opportunities.
Get to know Wholesome Food People & Nurturing Naturally:
Wholesome Food People “WFP” (The Company)
WFP is more than just a food importer and distributor. At our core, we are marketers and brand activators for unique and high-differentiation brands. We use data and technology to ensure that brands achieve wide reach, while building equity and a loyal growing customer base. We focus on improving the lives of our customers and solving their problems and work closely with brands that align to this vision. Currently, we offer our services in 3 countries with our headquarters based in Singapore. We aspire to reshape how consumers interact with our world today and look for like-minded individuals to join us on this mission.
Nurturing Naturally “NuNa” (The Brand)
NuNa is our vision of what easy parenting can and should look like. Through smart sampling and box subscriptions, we aspire to completely overhaul the tiresome process of bargain hunting and stockpiling of baby essentials. Our NuNa team is paving the way forward in Smart Parenting 4.0.
If you share our vision of revolutionizing the FMCG tech industry, apply to join our team today.
Requirements
The must haves:
· Positive customer first attitude with strong problem solving skills
· Bachelor’s Degree / Diploma preferred, not required
· Process driven business approach with a passion to enable business teams to drive business improvements focussed on demonstrable impact.
About the company
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