Customer Success Associate/Manager
Skills
Job description for Customer Success Associate/Manager at Kiddo.id
Kiddo.id is the first and leading kids enrichment marketplace in Indonesia. As one of our business services, we're helping education partners from all around the world to enter Indonesia market with ease.
Currently we are looking for several Customer Success & Business Development Associate / Manager to run our business projects.
Responsibilities & Duties:
● Be a key player in the customer acquisition team to onboard new parents to company’s community
● Share company vision and recommend suitable coding programs for students
● Support customer success initiatives like special programmes or competitions
● Maintain customer relationships and build a strong company community. Act as
parents’ advocate and manage relationships with them
● Plan lead generation events with key partners like trial classes and make sure payment for classes are received
● Work with the teaching team to assess the students and follow up with parents for conversion
● Form business development initiative to build partnership with schools
● Relationship manager for our company’s community, continue to track the progress of students and maintain relationships with parents Skills & Qualifications
● Strong communication and problem solving skills
● High level of accountability and ownership
● Able to complete task fast
● Fluent in spoken and written English
● Driven, fast learner, proactive and able to work in a fast-paced environment
● Organized, detail-oriented and ability to manage different projects at once
● Get things done attitude, self-driven
● Very meticulous and independent, able to set own priorities with time management to complete projects timely
Additional (Good-to-Have!)
● You love to learn and expand knowledge in Computer Science and/or Engineering
● Strong communication and problem-solving skills. Open-minded and dynamic
● You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
● You have prior teaching experience, be it tutoring, or team training
Notes:
- This position will be reporting directly to management.
- This position will be started as contract based, with opportunity to be promoted as full-time employment after the contact end.
About the company
Kiddo.id is the first and leading kids enrichment marketplace in Indonesia. We provides test, tracking and stimulation tools for parents to maximize their kids growth and potential since the early years of life. We aim to be the world-class kids education company and parents’ number one choice.
Office address
Plaza Mutiara Lt 8, Jakarta Selatan 12950