Skills
Job description for Customer Service Specialist at 2NUTGUYS
Responsibilities
- Provide first-class customer service to our clients, addressing their inquiries and concerns promptly and professionally.
- Handle insurance claims, ensuring they are processed accurately and timely.
- Manage policy renewals, providing clients with updated terms and conditions.
- Develop and maintain a thorough knowledge of all company products, services, and procedures.
- Collaborate with other team members to ensure a seamless client experience.
- Identify opportunities for cross-selling or upselling of additional insurance products.
Qualifications:
- Speak, read and write professional business English
- Prior experience in a customer service role, preferably in the insurance sector.
- Strong understanding of insurance claims and renewal processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle high-stress situations with composure.
- Detail-oriented with strong problem-solving abilities.
Interview process
Record a video of yourself, explaining how you could contribute to the insurance brokerage business in this link: video.davidho.sg/record/request?requester-uuid=9dffda40-115a-5f20-bc07-e7b
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