Job Requirements
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Skills
Job description for Customer Service Representative (CV in English) at Hello Health Group
- Be the key point of contact for patient & customer queries relating to bookings and services on the Hello Bacsi platform.
- Become a product, patient’s journey & industry expert to be able to provide continuous improvements to patients and partners experience through utilization of our platform.
- Work internally across teams such as sales, account & product to ensure your patients have a great experience and find satisfaction through using the Care platform.
- Ensuring smooth operational flow from patient’s booking to patient’s appointment to the Hospitals & Healthcare Clinics with the goal of maximizing value for both our patients and our customers (Clinics & Hospitals).
- Actively respond to customer support requests daily and work with processes and best practices to constantly improve patient satisfaction.
- Patient Satisfaction (NPS)
- Customer Satisfaction (NPS)
- Revenue Growth (referral booking fee)
- Churn Rate of Customers
- 1-2 years of Customer Service or Account Management experience in B2C customer support. Digital & Healthcare servicing experience is preferred.
- Excellent emotional intelligence with strong problem solving skills. The ability to understand, listen & empathize with customers and/or patients to be able to translate their problems into solutions in a timely and efficient manner.
- An entrepreneurial minded individual who is driven to succeed with a proven track record of overcoming challenges in new and unfamiliar environments.
- A passion for service, upholding the highest quality care for partners and representing yourself and the company in line with company values.
- A passionate customer service person with strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Excited about change & growth - we are a fast paced and growing company and are looking for individuals who thrive in this environment of uncertainty, high risk, high reward environments.
- Competitive salary package
- Flexible working environment, being a sales individual you will be expected to complete sales remotely online and in person and so we offer flexibility in where and how you operate.
- On the job training, development & growth opportunities within the organization. People come first at Hello Health and as a key team member we will invest in you to help you succeed.
- Professional and open working environment–culturally integrating the best of Western and Southeast Asian cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
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