The customer success executive reports to the Senior Client Services Manager and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience interfacing with Eezee.
Job Interactions & Interface:
This role interacts with internal staff: BD Buyer Team, Supply Chain Team, Seller Team
This role reports to: Senior Client Services Manager
•Ensuring customer enquiries are addressed in a timely manner in the areas of:
o Fulfilling sourcing requests
o Pushing quotations through Eezee system (QnF)
o Updating customers on stock availability
o Updating customers on logistic arrangements
•Working with Sales team to ensure a seamless onboarding of Enterprise account(E0)
•Gain deep familiarity with key and SML account requirements in collaboration with the Buyer and Account Management team
o Regular purchase cycles–trigger re-stock notifications and monitoring orders
o Industry categorization.
o Product requirements and criteria
o Understanding customer needs through active listening and need-based questions
•Uphold customer service standards by being Eezee’s champion on:
o Being a partner to our clients, we represent client’s needs and requirements
o Building a relationship with our customers
•Collaborating with seller, buyer and supply chain teams to ensure a consistent tracking of key data points for reporting
•Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner