Customer Service Assistant

Shui Xing Ventures Sdn Bhd

MYR1,500 - 2,000/Month

Other

Full-time

1 - 3 years of experience

Skills

Customer Service Skills

strong interpersonal skills

Good Communication Skills

Job description for Customer Service Assistant at Shui Xing Ventures Sdn Bhd

Responsibilities
To liase with carrier, custom and customers and relevant departments for tracking of shipments
Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period
Handle and resolve all customer complaints /inquiries via mail or phone in a timely
To coordinate internally and externally on the shipping arrangement and documentation preparation
Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
Ensure individual job task is being fulfilled in term on delivery time and cargo safety
Any other ad hoc and administrative duties
Requirements
Candidate must possess at least SPM/STPM/Diploma in any discipline
At least 1 years of customer service explore with familiarity in the freight forwarding industry
Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
Proactive with strong interpersonal skill
Able to work independently with multitasking abilities and able to take work pressure