Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Job description for Customer Satisfaction Manager at PT. Gamertogamer Global Group
- Proven work experience as a Customer Service specialist;
- Experience in establishing SOP & work flow for operation team;
- Fluent in English (bonus will be mandarin);
- If have experience in ISO application would be great;
- Hands on experience with CRM systems (Freshdesh or Zendesk);
- In-depth understanding of sales principles and customer service practices;
- Excellent communication skills;
- Analytical and multitasking skills;
- Teamwork and motivational skills;
- Able to work at BSD, South Tangerang.
- Provide troubleshooting assistance for customer orders, account status and relevant problems;
- Provide data and guides to help the business development team;
- Develop and monitor key performance indicators;
- Stay up-to-date with new product and feature launches;
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience;
- Suggest sales and other departments process improvements.