Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Parental Family Leave
We are fully aware that family comes first. To help you maintain a meaningful relationship with your loved ones, we will give you paid parental leaves—be it paternity, maternity, or quality time.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Personal and professional development are equally important for us. We have prepared various personal development programs related to hobbies, interpersonal as well as soft skills, and many more.
Must have skills
Job description for Customer Experience Specialist – Vietnamese (Kuala Lumpur) at Agoda Services Co., Ltd
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email and live chat).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Handle ad-hoc task assigned by Team Manager
- Communicate to Team Leaders and (or) Manager.
- MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute.
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality
- English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test