Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Customer Care Associate at PenguinSmart
- Case management & case study
- Execute service and ensure that the customer's progress is on track
- Implement, measure, and continually refine customer care system to ensure that clients are delighted by their service experience
- Regularly communicate and interact with customers, improve their compliance with home-based intervention, and assist in solving user problems and needs
- Track user engagement metrics; plan and implement initiatives to improve
- Manage learning groups, plan and implement the interaction calendar
- Administrative support to sales teams
- Fulfill tasks set out by supervisor to support needs of various departments
- Time Commitment: long-term; full time or part time (flexible; minimum 20 hours a week to be considered, *hours and schedule are negotiable, but a daily time commitment is strongly preferred)
- Compensation: will depend on relevant experience and time commitment; pro-rated annual full time compensation of NTD 400-480K
- Location: Taipei. The candidate will be working closely with teammates distributed across the US, Taiwan, and mainland China.
- 1-3+ years of experience in customer care, customer support, or account management in an online education or online training organization
- Excellent Mandarin Chinese reading/writing/speaking ability; proficient English
- Previous personal or professional experience supporting consumers in mainland China
- Good communication skills (verbal and written) with ability to persuade and to de-escalate tense situations.
- Adaptability to startup environment: excellent organization skills, self-management, self-planning, initiative, courage to challenge yourself, self-learning
- Strong professional drive and desire to self-learn; you excel at setting & meeting goals
- Background in medical, education, psychology, and social work
- Previous interaction with special needs children and families
- Previous inside sales or remote case management experience
- Can quickly teach yourself new tools; excellent knowledge of MS Office
- Health, Child development, Early-childhood education, Special Education, Psychology, Sociology.