● Defining and developing a community management strategy
● Organising various community building initiatives to cultivate and grow participation in community forums
● Monitoring and optimising community engagement levels
● Build a relationship with the community and users
● Seek input or feedback from users through chat or interaction
● Provide information and support for users and community members to increase brand awareness
● Learn about users, their interests, behavior, characteristics, expectations, and what they need
● Increase user satisfaction, joining campaign, and activities
● Respond to customers in a timely manner
● Monitor, track and report on feedback and online reviews
● Organize and manage events to boost brand awareness
● Proven work experience as a community manager or similar role
● Experience planning and leading community initiatives
● Ability to identify and track relevant community KPIs
● Excellent verbal communication skills
● Excellent writing skills
● Excellent interpersonal and presentations skills
● Hands on experience with social media management
● Knowledge of online marketing
● Attention to detail, critical-thinker and problem-solver