Client Finance Officer
Skills
Job description for Client Finance Officer at BCD Travel Singapore
Bring your passion and energy to our growing team. We’re hiring!
Client Finance Officer (Hybrid)
Full time, 20 Anson Road Singapore 079912
As a Client Finance Officer, you will
1. Handle Invoice Settlement and Reconciliation
- Perform daily invoice settlement and related issues
- Daily Credit card submission, response and reconciliation
2. Process Credit Note, refund and billing
- Issuance of Credit Note and refund related issues (Portal CN)
- Process refund on BSP credit note on Bank portal and Powersuite
- Daily billing of VCT invoices and miscellaneous items
3. Resolve customer inquiries
- Research and respond to client’s email or queries
4. Manage Reporting
- Preparation of daily report (Daily raised, Missing settlement and Unbilled report)
- Update of Missing Enhanced Data
5. Make use of training tools
- Seek Knowledge Hub courses and seek opportunity for various instruction or updates to perform the functions that you are responsible for, stay current on tools and processes, take required training sessions.
- Maintain a good understanding of all GDS systems and airline knowledge to ensure proper process can be implemented to ensure accuracy with client reporting.
- Responsible for understanding Global Max back office functionality and reporting
6. Communicate effectively
- Proficient in writing and speaking English
- Collaborate with other teams and to develop best practices and solutions
- Strong customer service, analytical, organizational, and prioritization skills
- Provide training to stakeholders
7. Come up with creative solutions
- Implement creative uses of technology to help decrease transaction processing time and manual involvement and continuously look at process improvement
- Plan and organize projects to ensure company objectives are met.
- Facilitation of, and participation in, activities with internal business partners to understand and gather business needs and requirements
- Effective time management to work on multiple requests concurrently and deliver on time per department service level agreement
8. Ensure KPI & SLA Development are met
- Daily invoices settlement within are stipulated SLA
- Respond to client’s email or queries within stipulated SLA
About you
- Minimum of 1-3 plus years' experience in the corporate travel management industry
- Solid working knowledge of the travel industry, policies, procedures and processes
- Advanced skills on travel industry systems (i.e. GDS)
- Ability to communicate effectively to clients and internal stakeholders.
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Ability to work independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.
About the company
About BCD Travel
BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. For more information, visit www.bcdtravel.com.
Office address
20 Anson Road, #06-01Similar jobs for you
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