Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Chuyên viên chăm sóc khách hàng (Customer Care Professional) at Feurofood
- Customer Care Operations
- Handle customer orders by phone, social media, emails, food delivery apps and others
- Own the customer experience journey, provide a WOW experience, every single time
- Acknowledge and resolve customer complaints
- Keep records of customer interactions, transactions, comments and complaints
- Provide feedback on the efficiency of the customer service process
- Manage the delivery process (Grab, Now, Baemin drivers etc)
- Train delivery personnel on best practices
- Cash Management, Inventory Management
- Mon to Sat: 9 hours a day, 6 days a week
- Sunday Off
- Please send your CV in English
- Good understanding of entire MS Office suite
- Basic Mathematical Skills
- Professional level verbal and written communications skills (ENG & VN)
- Have 1-2 years of experience in a similar role is preferred
- Experience from Hospitality Industry is a plus
- Must have passion and energy to commit and excel
- Ability to innovate, don’t look at problems, find solutions
- Salary – 8,000,000 – 9,000,000 VND per month NET + Meal Allowance + Parking fee
- Health Insurance, Social Insurance
- Annual Leave and full employee benefit according to Vietnam Labour laws
- Opportunity to build a long-term career and move into higher positions
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