Center Supervisor
Job description for Center Supervisor at Công Ty Cổ Phần Giáo Dục Talkfirst
1. Job Description
As Center Supervisor, you will lead the Service team at our center and provide day-to-day mentoring to the Service Officers (3 members) at TalkFirst. The main responsibility for the role consists of managing the premium service quality while also enhancing our brand.
You will also create a work environment that encourages teamwork, commitment & success. This will involve supervising, motivating, advising and helping a team of unique individuals with different backgrounds along with collaborating with the Academic & Sales department.
We do care much about our customers’ experiences & that’s why the Supervisor will be also responsible for boosting the experiences of more than 400 active students at the center.
Candidates will also have more opportunities to be the Center Manager within a short period of time when we expand.
2. Key responsibilities
- RE-ENROLMENT – Make sure students re-register to study after their first course.
- CENTER OPERATION – Property management & staff supervising;
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback;
- Strategizing and monitoring daily activities of customer service operations.
- Assisting customer service staff with duties where required;
- Training staff in areas of customer service and company policies;
- INVESTIGATING AND SOLVING CUSTOMER SERVICE COMPLAINTS.
- CUSTOMER SATISFACTION – Follow up & make sure our students are happy with the service.
- Assisting with development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
3. Benefits
- Salary range: negotiable (Range from 15 mils to 25 mils)
- Competitive benefits package, annual performance-based pay increase
- Bonus on monthly target achievement
4. Requirements
- 1+ years of work experience in a similar position.
- Proficient knowledge of customer service (4+ years experience), and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Fluent in English is a must.
- Experiences in Education & major in English-related subjects is a big advantage.
Must have skills
About the company
Office address
778/19 Nguyễn Kiệm, Phường 4, Quận Phú Nhuận