BUSINESS DEVELOPMENT AND CUSTOMER SUCCESS ASSOCIATE
Skills
Job description for BUSINESS DEVELOPMENT AND CUSTOMER SUCCESS ASSOCIATE at Kinexcs
Kinexcs is an AI-driven Healthtech startup headquartered in Singapore, with a mission to enable and empower people for better mobility and a better quality of life. Founded in 2015, our products have gone to achieve international acclaim, most recently winning the Temasek backed Innomatch grant, the James Dyson National Award. We are now looking to expand our team to build innovative products that will be distributed globally, and
are looking for a self-driven and motivated individual to join our business development team!
Website: Kinexcs
Job Summary
You will be working closely with the core team of the company in various business activities including internal stakeholder communications, investor and client updates, customer relationship management, and others.
Responsibilities
● Reach out and follow up with existing stakeholders (includes investors, commercial clients, and clinical patients)
● Work with the core team on creating and executing marketing and sales strategy, to achieve both sales and marketing objectives
● Conducting market research and identifying potential clients or business opportunities
● Assist with marketing, lead generation, account management and promotional projects
● Become familiar with the products to assist with incoming user inquiries
● Assist with on-boarding patients onto the company’s products
● Update team members on issues with the various products, along with useful discussion with clients
● Serve as a knowledgeable point of contact for Kinexcs’ products, and link between clients and relevant teams
● Follow up with users of the company’s products (including medical and wellness users) to ensure satisfactory user and customer experience and help resolve technical issues
Requirements
● 0-3 years of working experience in relevant fields
● Excellent verbal and written communication, as well as interpersonal skills
● Ability to present and explain ideas with clarity to a variety of audiences
● Enthusiastic to build good relationships with people
● A resilient go-getter, able to work in a fast-paced environment and handle challenging work
● Fast learner, with a flexible growth mindset
● Minimum of degree/diploma in any discipline
About the company
Kinexcs is a digital health start up that focuses on developing solutions for musculoskeletal patients. We deploy a comprehensive approach comprising of state-of-the-art wearable devices, test kits and professional analytical services to offer personalized recommendations at scale for our clients.
Our key product delivers an engaging experience for patients undergoing lower-limb rehabilitation and offers a digital edge for clinicians to connect with their patients. We work closely with major local hospitals in Singapore and have several partners in parts in the world like Australia, China, Germany, USA, among others. Our flagship device has gained international recognition, winning awards such as the James’ Dyson Award and the China-ASEAN Smart City Innovation competition.
We’re currently at an exciting stage of product development and are expanding our team of talented individuals to join us on this journey. We’re backed by leading Venture Capital firms across three continents such as SOSV Ventures (USA), Entrepreneur First (UK), SG Innovate (Singapore) and others.
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