Application Support
Job benefits
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Application Support at Avows Technologies
We are seeking a knowledgeable application support to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our senior software engineering team, collaborating with colleagues, and performing successful code migration. You will also be required to provide IT support to our clients.
To ensure success as an application support engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch application support engineers distinguish themselves by being proactive in providing application support.
Application Support Responsibilities:
- Providing software application support under the supervision of the Senior Engineer.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
Application Support Requirements:
- Diploma or Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- Demonstrable experience as an application support engineer in a related field.
- Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.
- Ability to manage code migration, document configuration changes, and monitor performance.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Knowledge of Advanced Encryption Standards (AES).
- Ability to keep up with innovation in application design.
- Exceptional communication skills.
About the company
Innovation requires Excellence - and we at Avows have kept this mantra at the heart of our business since our very inception. Since 2008, Avows has served a diverse range of Clients- ranging from innovative nimble Start-ups to dynamic & dependable Fortune 500 companies. Through our unrivalled industry expertise and consulting experience in Digital IT Services and Solutions, we have helped our clients successfully innovate, increase revenue, manage risk and change, reduce costs, and enhance controls-all without sacrificing flexibility.
Our network reaches across Asia & beyond, with dozens of dedicated personnel working at the forefront of the latest emergent technologies, and millions of people across the world have interacted with or been benefitted by the Avows difference in one way or the other. Avows strives to do more - for our customers, our associates and our communities, wherever we operate globally. We are fueled by fresh challenges, keen to go the extra mile, and bring true value to our Customers- so that together we can make a better world for everyone.
Office address
Menara Rajawali, 24th Floor Jl. DR. Ide Anak Agung Gde Agung Kuningan, Setiabudi Jakarta Selatan 12950
