Account Success Manager
Job description for Account Success Manager at 台灣社群行銷平台（TWIF)
Responsibilities:
1. General focus in account retention, growth, and renewal.
2. Develop and deliver strong strategic account relationship customer management, devise overall strategies to help clients meet their objectives, prioritize and drive resolution.
3. Develop sales plan and execute business target through building account relationships and lifetime value.
4. Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions.
5. Act as a trusted advisor to clients in expanding their usage and adoption of our platform.
6. Collaborate with various internal team members on product development to apply best practices to areas of improvement.
7. Provide strategic and consultative advice and help to solve technical issues by working with a large number of businesses from our market.
Requirements
- 沒有限定哪個產業出身，內部有業務是飯店業出身，SaaS / MarTech 服務優先。
- 應對進對，臨機應變要好。
- 要有 Sales 特質，不是單客服，因為要 upsell
- 因應不同客戶給不同解決方案
- 偏好有管理過超過五十家客戶的人
Must have skills
About the company
11 - 50 employees
該公司成立於2018年，為亞洲首個專為中小企業打造的微網紅媒合平台。運用科技簡化執行網紅口碑行銷所需的繁複流程，並透過大數據分析，媒合最適廣告主與創作者以展開合作，能同時幫助資源有限的中小企業及追求績效的大型企業，節省原本執行網紅行銷所需耗費的時間及成本，讓企業能更專注於產品研發及優化服務上有效協助品牌提升知名度及市場競爭力。
