Job Requirements
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Skills
Job description for Account Manager at Hubster
- Engage with our key merchant partners, answer their inquiries, and resolve their issues to prevent churn
- Collect merchant partner feedback to improve customer experience
- Understand merchant partner needs and conduct up-selling for premium features
- Maintain and report on renewal and upselling results on a regular basis and suggest improvements
- Conduct meetings with the Sales team to help preventing merchant partners from churning
- A Bachelor’s degree in Sales, Marketing, Communication, or a related field
- Excellent communication skills in order to answer merchant partner inquiries and to collaborate with partners and colleagues of all levels
- Excellent problem solving skills in order to effectively address and provide solutions to merchant partner issues
- Excellent verbal and written communication skills in English and Indonesian
- A self-motivated attitude in order to independently conduct meetings around your region
- An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload
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