About the role

Overall planning and accountability for the operations of the Technical Department of Singapore's office. The role involves leading the team and ensuring delegation of work to the right people to deliver calibration services and repairs in both the laboratory and at clients' sites. You will be responsible for preparing, proposing, executing, monitoring and reporting the annual budgeting for the department, including hiring of employees, training expenses, assigning overtime, and repair or replacement of equipment and tools. You will understand and resolve complex calibration services or issues escalated by team members or agreed during project scope with clients, continuously improving your technical knowledge across disciplines including Mechanical, Dimensional, Electrical and Temperature calibration methods.

Key responsibilities

Lead the team and ensure delegation of work to the right people to ensure operational efficiency in performing calibration services or repairs in both the laboratory and clients' sites

Prepare, propose, execute, monitor and report the annual budgeting for the department including hiring of employees, training expenses, assigning overtime, and repair or replacement of equipment and tools

Understand and resolve complex calibration services or issues escalated by team members or as agreed during project scope with clients. S/he should always improve her / her technical knowledge and understanding of these calibration methods for a broad range of disciplines including, but not limited to Mechanical, Dimensional, Electrical and Temperature.

Manage day-to-day operations by ensuring adequate manpower and resources to complete daily work and meet clients' deadlines

Liaise closely with Sales and other relevant departments to understand clients' needs and deadlines, and provide support for technical issues via customer correspondence

Be hands-on in calibration services and repairs required to ensure fulfilment of clients' orders in a timely manner and according to accreditation standards

Review all calibration department team members' work to ensure results are accurate, traceable and verifiable and conforming to ISO/IEC 17025 standards

As the approved signatory, ensure reports issued to clients are complete with accurate data recorded, calculated uncertainty and correct traceable results

Plan and review the physical layout of the working environment to ensure compliance with Health and Safety regulations

Review the department's operational procedures to ensure continuous business compliance and propose, secure approval and implement improvements to operational procedures, calibration methods, report generating methods and filing of relevant business documents

Lead in efforts in identifying and validating new calibration methods and the relevant tools / equipment with the objectives to improve Quality, reduce operational costs while adhering to Accreditation or Quality Standards. In view of this, s/he will represent the Company to liaise with suppliers on the calibration tools / equipment and make proposals to the Management for the purchases where necessary or required.

Work closely with the Sales and Quality Departments to drive continuous improvements to the existing work procedures or tools to improve operational cost and efficiency to meet Clients’ needs.

Participates in the Annual Management Review Meeting according to Accreditation standards

About you

Diploma in Engineering or equivalent

5 to 8 years' experience in similar capacity in the metrology services industry

Demonstrate understanding of ISO/IEC 17025 accreditation standards

Demonstrate thorough understanding of metrology terms, services or the industry

Leadership skills – demonstrate capability of leading teams and able to motivate under-performing team members, with prior experience leading a team of at least 3 to 5 people

Effective Communication Skills – display good presentation skills and proficient in relating to clients

Proficient in written and spoken English

Demonstrates capability and efficiency of planning resources (including manpower, tools and others) to meet multiple deadlines

Familiar with MS Office Suite – MS Word, Excel, PowerPoint and other systems

Self-motivated and display drive for seeking excellence and continuously improve

High degree of integrity.

Is willing to share his / her technical knowledge to the team members.

Demonstrates the urgency / need to meet deadlines

We thank all applicants for their interest and apologize that only shortlisted applicants will be contacted for an interview.