1. Shipment Coordination (Import & Export – Sea, Air, Land)2. Quotation & Rate Handling3. Documentation & Compliance4. Customer Service & Communication5. Billing & Cost Control6. Internal Coordination7. Reporting & Records

Job Description & Requirements

Handle end-to-end shipment operations including booking, documentation, tracking, and delivery.

Coordinate with shipping lines, airlines, trucking companies, and overseas agents to ensure timely cargo movement.

Monitor status updates and proactively communicate any changes or delays to customers.

Prepare and submit quotations for freight services (FCL, LCL, air freight, customs clearance, local delivery).

Coordinate with sales and pricing teams to obtain the most competitive rates.

Track quotation validity, follow up with customers for confirmation, and update the system accordingly.

Respond to RFQs and rate enquiries promptly and accurately.

Generate and verify documents such as:
Bill of Lading, Packing List, Commercial Invoice, Delivery Order, Arrival Notice.

Ensure customs declarations are submitted accurately and within deadlines.

Maintain compliance with international shipping regulations, port authority requirements, and Incoterms.

Serve as a key contact for customers regarding booking, quotation, shipment status, and issue resolution.

Provide professional and timely responses to customer inquiries.

Handle complaints or service failures tactfully and follow up with appropriate corrective actions.

Review supplier invoices (shipping lines, trucking, warehousing) for accuracy.

Support Accounts Department in issuing final invoices to clients based on quotation and actual costs.

Ensure transparency in cost breakdown and resolve any billing discrepancies with vendors or customers.

Work closely with Sales, Operations, Accounts, and Warehouse teams to ensure smooth workflow.

Assist in planning and allocating tasks within the operations team.

Support business development activities by sharing customer feedback or market intelligence.

Maintain accurate records of all shipments, quotations, and communications.

Prepare weekly or monthly shipment summaries, cost reports, or KPI updates for management.

Assist with internal audits or reviews related to shipping and quotation processes.

Requirements

Minimum 1 or 2 years of experience in freight forwarding or logistics industry.

Knowledge of international shipping terms (Incoterms), freight documentation, and customs procedures.

Strong interpersonal and communication skills.

Proficient in Microsoft Excel, Word.

Detail-oriented, organized, and capable of handling multiple tasks under pressure.

Working hours: Mon - Fri, 9am - 6pm