Key Responsibilities

Serve as the main point of contact for customers regarding shipment enquiries, bookings, and order status.

Coordinate import and export shipments with overseas agents, carriers, shipping lines, airlines, transport providers, and internal operations teams.

Prepare, process, and verify shipping documentation, including Bills of Lading, Air Waybills, packing lists, commercial invoices, and customs-related documents.

Monitor shipment progress and provide timely updates to customers on shipment status, delays, and delivery schedules.

Liaise with customers to resolve shipment issues, service concerns, claims, and documentation discrepancies promptly and professionally.

Ensure all shipment information is accurately entered and maintained in the company's logistics or freight management system.

Coordinate with warehouse, transport, and operations teams to ensure timely cargo collection and delivery.

Arrange shipment bookings with shipping lines, airlines, and other logistics service providers.

Support customs clearance processes by coordinating with relevant parties and ensuring required documentation is complete.

Prepare quotations and follow up on customer enquiries where required.

Maintain strong relationships with existing customers and contribute to customer retention through responsive and reliable service.

Ensure compliance with company procedures, customer requirements, and Singapore customs and international shipping regulations.

Perform other administrative and customer service duties assigned by management.