Job description for Reservations Officer at Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham
Benefits:
5-day work week.
Birthday Leave, Celebration Leave 2 days.
Duty Meals Allowance.
Dental and Flexible Benefits.
Birthday and Festive Celebrations.
AWS and Variable Bonuses.
F&B and Room Discounts.
Primary responsibilities:
To receive, confirm and process reservations for the hotel.
To assist in compilation of statistical data pertaining to room reservations.
Job Function :
To handle inquiries and obtain correct information regarding details of reservation.
To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
To familiarize with the regular callers and acknowledge them by using names and telephone etiquette.
To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
To politely turn down on closed out dates and offer to book an alternative date/room type.
To keep up-to-date rooms available for sale and changes in hotel room rates.
To maintain and update a Reservation Request Form File.
To help maximise room sales by up-selling.
Any other suitable tasks as and when assigned by Reservations Manager.
